Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including: name, email address, account credentials, payment-related information (processed by third-party providers), and support requests or communications.

1.2 Uploaded Files

When you use SegmentKit, you may upload 3D models and related data ("User Content"). These files are processed solely to provide the Service. SegmentKit does not claim ownership of your uploaded models.

1.3 Automatically Collected Information

We may automatically collect: IP address, browser type, device type, operating system, usage data (pages visited, actions taken), and error logs and performance metrics. This data helps us improve reliability, security, and performance.

2. How We Use Your Information

We use collected information to provide and operate the Service, process 3D models, manage user accounts, process payments and subscriptions, respond to support requests, improve features and performance, monitor for abuse, fraud, or security issues, and comply with legal obligations.

We do not sell your personal data.

3. File Processing & Retention

Uploaded 3D models are processed automatically and may be temporarily stored to complete processing. We may delete files automatically after processing or after a defined retention period. You are responsible for maintaining backups of your content. We do not review uploaded files unless required for support, security, or legal reasons.

4. Cookies & Tracking Technologies

SegmentKit may use cookies and similar technologies to maintain user sessions, remember preferences, analyze usage patterns, and improve user experience. You can control cookies through your browser settings, but disabling them may limit functionality.

5. Third-Party Services

We may use trusted third-party services for payment processing, hosting and cloud infrastructure, analytics, error monitoring, and email delivery. These providers only receive data necessary to perform their services and are contractually obligated to protect it. SegmentKit is not responsible for third-party privacy practices outside our control.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls, and secure infrastructure providers. However, no system is 100% secure. You use the Service at your own risk.

7. Your Rights

Depending on your location, you may have rights to access your personal data, correct inaccurate data, request deletion of your data, object to or restrict certain processing, and request data portability. To exercise these rights, contact us using the information below.

8. Data Retention

We retain personal data only as long as necessary to provide the Service, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type.

9. International Data Transfers

Your information may be processed or stored in countries other than your own. By using SegmentKit, you consent to such transfers in accordance with applicable laws.

10. Children's Privacy

SegmentKit is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service constitutes acceptance of the updated policy.